Salon Booking Policies

  • We are a child free salon

    We love kids, just not in our salon. We are a child free salon. Please ensure you make alternative arrangements for your kids when attending appointments.

    Here’s why:

    - They are not covered under our insurance policy.

    - Our salon space isn't enormous, so we simply do not have the space.

    - Let's be real, they can be noisy!

    - Often parents have to leave the treatment beds to attend to them, which can cause our staff to run over time.

    If you are unable to find a sitter, we just need 48 hours notice in order to transfer your booking fee to your next appointment.

    This is your time out, your zen time, and we want you to relax and enjoy being pampered.

    We thank you all for your understanding

  • BOOKING AND CANCELLATION POLICY

    A strictly NON-REFUNDABLE booking fee is required to secure your appointment. This amount will then be deducted from the total amount due at the time of your appointment. Please note that we do not hold appointment times, and therefore your booking is not confirmed until your booking fee has been received. Any rescheduling in the 48 hours (2 business days) of your appointment will result in your booking fee being forfeited. We do have a NO EXCEPTIONS policy that includes, but is not limited to, illness, double booking yourself, work requirements etc, so please keep this in mind. If you are unable to provide 48 hours notice, you are able to send someone else in your place.

    Whilst we understand that you may have a valid reason to need to reschedule last minute, please understand that we also have a business costs to cover.

    Rescheduling within 48 hours of your appointment on 2 or more occasions will result in the full service cost of future bookings being due at the time of booking.

    On the day rescheduling or cancellations will result in the full service cost being payable, plus a booking fee for the next appointment if you wish to re-book with us.

  • REFUND POLICY

    All payments, including booking fees, are strictly non-refundable. If at any stage there is an issue with a treatment provided to you, please contact us ASAP to allow us the opportunity to rectify the situation. If we don't know about it, we can't fix it.

  • NO SHOW POLICY

    Failing to attend your appointment, will result in the full amount of the missed appointment being payable before we will re-book you. You will also be required to pay for your new appointment in full.

  • RESCHEDULING YOUR APPOINTMENT

    PLEASE NOTE: Your rescheduled appointment must be within 30 days of the original appointment date. Additionally, we only allow a maximum of 1 rescheduling per appointment. This is to minimise gaps in our booking system.

    Though all booking fees are non-refundable, if you need to reschedule, we are able to transfer the booking fee to a new booking provided 48 hours notice has been given. If you need to reschedule your treatment please CALL our salon on 𝟬𝟰𝟲𝟭 𝟰𝟴𝟱 𝟬𝟱𝟴 to do so.

    DO NOT text or use social platforms, email or text message to let us know that you need to move your appointment. Unfortunately not all messages make it through, so calling is the best option to ensure we are able to transfer your booking fee to your next appointment. If you choose to message via one of these methods, and we do not receive it, your booking fee will be forfeited. If we are unable to answer the phone due to being with clients, please leave a message and we will call you back as soon as we can.

  • TIMES ASSOCIATED FOR EACH SERVICE

    Times associated for each service are detailed on our website. If you book for multiple services and decide at the time of your appointment that you wish to cancel one, full charges for all services booked will still apply as we have blocked this time out in our calendar.

  • LATE ARRIVALS

    Arriving late may mean that we have to either shorten the length of the treatment so as not to inconvenience the next client, or we may need to reschedule you depending on the treatment being provided.

    PLEASE NOTE: The full cost of your service will still apply.

Bridal & mobile booking policies

IMinimum Booking Requirement

Mobile services are strictly available for groups of 4 or more people.

Due to the logistics of packing, loading, and traveling with a full professional kit, single services or smaller groups (under 4 people) cannot be accommodated on location. We would absolutely love to host smaller bookings or individual clients at our vibrant shared studio space in Augustine Heights instead!

Booking Fee & Securing Your Date

To officially lock in your wedding or event date and time slots, a 30% non-refundable booking fee of your overall total is required alongside a signed service agreement.

Dates and times cannot be held or tentatively reserved without this payment. Once paid, this fee secures your spot in my calendar and will be deducted from your final balance. The remaining 70% balance is due on the day of your appointment.

Changes to Booking Numbers

Once your retainer is paid and the contract is signed, the number of services booked cannot be reduced, as that specific time block has been securely reserved for your party.

You are welcome to add extra services if time permits at an additional cost.

Travel, Parking & Early Morning Fees

Travel for mobile bookings is calculated from my base salon in Augustine Heights. The first 20km of travel is completely complimentary and wrapped into your base booking fee. For any locations exceeding this radius, travel is calculated at $2 per km for the total round-trip distance (the travel both there and back).

Any parking fees, toll charges, or hotel valet costs incurred on the day must also be covered by the client. This travel fee covers the time, fuel, and vehicle maintenance required to safely transport a full professional studio setup straight to your location.

For early start times requiring an arrival before 7:00am, a flat early morning fee of $50 will apply to accommodate the pre-dawn schedule.

Bridal Trials

Bridal makeup, lash, or brow trials are highly recommended and are hosted exclusively at our Augustine Heights studio. Trials are billed separately from the wedding day package and must be paid at the time of the trial appointment.

Please note that booking a trial does not automatically hold your wedding date. Your wedding date is only secure once the wedding retainer is received.

Timeline & Schedule Overruns

A finalised morning schedule will be co-created and agreed upon 2 weeks before the event. If the party runs late and causes a delay, the artist is not responsible for any resulting schedule pushbacks.

Skin & Eye Health Safety (Contagion Policy)

For the health and safety of the artist and subsequent clients, services will not be performed on anyone exhibiting signs of contagious skin or eye conditions (including but not limited to severe conjunctivitis/pink eye, open cold sores, or active ringworm).

If a member of the booking party has a visible contagious condition, the artist reserves the right to refuse service on that individual for safety reasons. No refunds will be issued for that individual slot, but the service may be transferred to another person on the day if time permits.

Emergency & Illness Policy

If an extreme emergency, severe illness, or unavoidable accident means I absolutely cannot make it to your booking, I will do everything in my power to find a highly trusted, equally talented backup artist from my professional network to step in for me.

In the incredibly rare event that a replacement cannot be found, you will receive a 100% full refund of everything paid (including your booking fee). This refund is the maximum limit of my business's liability.